Shipping Policy

Order Processing Time

All orders are processed within 1–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times:

• Standard Shipping: 7–25 business days
• Express Shipping (if available): 5–12 business days

Please note that delivery times may vary depending on your location, customs processing, and shipping carrier delays.

Shipping Costs

Shipping fees are calculated at checkout. From time to time, we may offer free shipping promotions on selected products or during special campaigns.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. You can use this number to follow your package’s journey.

Please allow 3–7 days for tracking information to update after your order has been shipped.

International Shipping

We ship worldwide. Customers are responsible for providing accurate shipping information during checkout.

For international orders, additional customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Delayed Orders

While we work hard to ensure timely delivery, delays may occur due to:

• Customs inspections
• Weather conditions
• Carrier delays
• Incorrect shipping information
• High demand periods

If your order has not arrived within the expected delivery window, please contact our support team.

Lost or Missing Packages

If your package shows as delivered but you have not received it, please check with neighbors, your local post office, or shipping carrier first.

If you still cannot locate your package, contact us and we will assist you.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. If an order is shipped to an incorrect address, we cannot guarantee a replacement or refund.